Hobart | Mocassini Chic e Confortevoli

Our delivery times range from 8 to 18 business days after order processing. Standard shipping is completely free across Australia.

Premium shipping: additional cost covered by the end customer, designed to ensure fast handling, processing, and delivery of the selected item. It also includes coverage in case the parcel is lost or stolen during delivery.

All purchases made in our store include order tracking. As soon as we process your order, we’ll send you the tracking number by email.

You can check the current status of your order in real time via our tracking platform by clicking on the “Order Tracking” section on our website. All order details will be displayed there, along with the current location and estimated delivery time.

If you’re unable to access your order tracking, don’t worry—just email us at Boutiquessence@proton.me and we’ll get back to you straight away.

All our products are guaranteed against manufacturing defects. Customers have 14 days from the date of purchase to request a refund. Check out our returns policy for more information.

Of course! You can always request a return for any product that doesn’t meet your needs. To do so, please email us at Boutiquessence@proton.me, and our customer service team will guide you through the return process.

Payment Security: Our company is SSL certified, ensuring your purchases are completely secure. We don’t have access to your payment details, as all information is encrypted using VISA, MASTERCARD, or AMERICAN EXPRESS technology.

Premium Quality: Our commitment to excellence shows in every pair of shoes we make. We use top-quality materials and cutting-edge manufacturing techniques to deliver durable, high-quality products.

Unmatched Comfort: We design our shoes with your comfort in mind. With adaptable fits, cushioned soles, and meticulous attention to ergonomic details, every step you take is an exceptional comfort experience.

Lightweight and Free Movement: Our shoes are incredibly light and flexible, allowing you to move easily and naturally in any situation.

Comfort in Every Step: The ergonomic design of our shoes helps reduce strain on your feet and legs, so you can wear them all day without discomfort. Every step is an invitation to enjoy ultimate comfort.