Melusina | Freedom & Femininity

Our delivery times vary between 8 and 18 business days from the order confirmation. Standard delivery is completely free throughout France.

Premium delivery: a paid service at the customer's expense, designed to ensure faster processing, preparation, and delivery of the selected item. It also includes insurance in case of loss or theft of the package during transit.

All purchases made in our store include order tracking. As soon as we process your order, you will receive the tracking number by email.

You can track the status of your order in real time through our tracking platform, by going to the section.

In the "Order Tracking" section of our website. There you will find all the details of your purchase, as well as the current location of your package and the estimated delivery date.

If you have any difficulty accessing your order tracking, don't worry: send us an email to Boutiquessence@proton.me and our team will respond as soon as possible.

All our products are covered by a warranty against manufacturing defects. Furthermore, you have a 14-day period from the date of purchase to request a refund, in accordance with our return policy. For more information, we recommend that you consult our return policy.

Of course! You can request a return for any product as long as the return conditions are met.

To make a return, simply write to us at Boutiquessence@proton.me and our customer service team will guide you through the return process.

Secure payment: We have SSL certification, which guarantees that your purchases are completely secure and encrypted. We do not have access to your payment details, as all information is encrypted using VISA, MASTERCARD or AMERICAN EXPRESS technology.

Premium quality: Our commitment to excellence is reflected in every pair of shoes we make. We use premium materials and advanced manufacturing techniques to offer durable and high-end products.

Unrivaled comfort: We design all our products with your comfort in mind. Thanks to adaptable adjustments, soft materials, and meticulous attention to ergonomic details, every use becomes an exceptional comfort experience.