Dorothy | Stylish Heels

Our delivery times vary between 8 and 18 working days from the order confirmation. Standard delivery is completely free throughout France.

Premium delivery: a paid service at the customer's expense, designed to guarantee faster processing, preparation and delivery of the selected item. It also includes insurance in case of loss or theft of the package during transport.

All purchases made in our store come with order tracking. As soon as we have processed your order, you will receive the tracking number by email.

You can track the status of your order in real time via our tracking platform, by visiting the section.

In the "Order Tracking" section of our website. There you will find all the details of your purchase, as well as the current location of your package and the estimated delivery date.

If you have difficulty accessing your order tracking, don't worry: send us an email at Boutiquessence@proton.me and our team will get back to you as soon as possible.

All our products are covered by a warranty against manufacturing defects. In addition, you have 14 days from the date of purchase to request a refund, in accordance with our return policy. For more information, we recommend that you consult our return policy.

Of course! You can request to return any product as long as the return conditions are met.

To make a return, simply write to us at Boutiquessence@proton.me and our customer service will guide you through the return process.

Secure payment: We have an SSL certificate, which guarantees that your purchases are completely secure and encrypted. We do not have access to your payment details, as all information is encrypted using VISA, MASTERCARD, or AMERICAN EXPRESS technology.

Premium quality: Our commitment to excellence is reflected in every pair of shoes we make. We use top-quality materials and advanced manufacturing techniques to offer durable, high-end products.

Unrivaled comfort: We design all our products with your comfort in mind. With adaptable adjustments, soft materials, and meticulous attention to ergonomic details, every use becomes an experience of exceptional comfort.