Refund policy

Our return policy is valid for 14 days from the delivery of the last item in your order. If the 14-day period expires on a Saturday, Sunday, or holiday, it is automatically extended to the next business day.

Order cancellations are only accepted during the order preparation period, which is within 24 to 48 hours after purchase. Once the order has been processed and prepared for shipment, it can no longer be canceled.

To be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be in its original packaging.

There are several types of items that are exempt from return. Perishable items such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept items that are intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software
Certain health and personal care products

To process your return, we require proof of purchase or a receipt.

There are certain situations where only partial refunds may be granted: (if applicable)

Books showing obvious signs of use
Opened CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records.
Any item that is not in its original condition, is damaged, or has missing parts for reasons beyond our control.
Late refund request

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your return. You will also be notified whether your refund has been approved or denied.

If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain period of time.

Delayed or Missing Refunds (if applicable)

If you haven’t received your refund yet, please check your bank account again.

Next, contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. It often takes some time for your refund to appear.

If you’ve followed all these steps and still haven’t received your refund, please contact us at help@boutiquessence.com

Sale Items (if applicable)

Only full-price items will be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace defective or damaged items. If you need to exchange an item for the same one, please email us at Boutiquessence@proton.me.

Gifts

If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit for the value of the return. Once we receive the item, a gift certificate will be mailed to you.